Digital marketing, also called online marketing, is the promotion of brands to connect with potential customers using the Internet and other forms of digital communication. This includes not only email, social media, and web-based advertising, but also text and multimedia messages as a marketing channel. Digital marketing encompasses a broad range of online strategies and tactics aimed at promoting products, services, or brands using digital channels. It has bec... .

In the world of recruitment, selecting the right candidate is a crucial task for any organization. Beyond just evaluating skills and qualifications, understanding a candidate's background is equally important. A candidate's background encompasses their educational history, work experience, personal history, and more. This article explores the significance of a candidate's background in the hiring process.

Skills and Qualifications:

One of the most apparent aspects of a candida... .

In an era where customer expectations are constantly evolving, businesses are turning to Artificial Intelligence (AI) to revolutionize their customer service strategies. AI is no longer just a buzzword; it has become a transformative force that can take customer service to the next level, enhancing efficiency, personalization, and overall customer satisfaction. In this article, we will explore how AI is poised to reshape customer service, providing a seamless and del... .

At YellowStone, we redefine customer service by delivering a 5-star experience that exceeds expectations. We understand that every interaction is an opportunity to make a lasting impression, and we're committed to making those impressions unforgettable. Here's what sets our call centre service apart:

Expertise and Professionalism: Team Yellow is comprised of highly trained professionals who specialize in understanding your needs. Whether you have questions, require as... .

Digitalization refers to the process of transforming analogue information, systems, processes, and interactions into digital formats and platforms. It involves the adoption and integration of digital technologies, tools, and practices to enhance various aspects of our personal lives, businesses, industries, and society as a whole.

Digitalization encompasses the conversion of data, documents, media, and communication into digital forms, making them more accessible, easily shareable, an... .

With growing technology and usage of the internet, it has led to thinking more about data security. It is also true that BPOs are at high risk when it comes to data breaches due to a lack of sincerity when deploying security regulations and third-party access. Therefore, BPOs are compliant if they do not act or take measures to maintain their data privacy and clients' data. As most companies are moving their operational tasks to offshore BPOs, they demand that BPO partners are abiding to foll... .

You're depriving your company of a key tool to 10x conversions & increase sales.
Keeping up with marketing trends & engagement technology is hard for me too But this is a Game Changer 

Drip marketing is a pre-programmed set of messages to be delivered over time but the newest drips are designed to react to interaction or no interaction from customers:

Check how drips triple collections for companies that used to send only emails:

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What is Call Center Shrinkage?

Call center shrinkage refers to the time during which call center agents are not available to handle customer interactions, despite being scheduled to work. This unproductive time can occur due to various reasons, such as breaks, meetings, training, system issues, and other activities that take agents away from handling incoming calls or other tasks. Shrinkage is a critical metric in call centre management as it directly impacts operatio... .