Services
We support the E-Commerce industry in several aspects including E-Commerce Platforms, End to End Customer Support (order to delivery), Voice, email, SMS, Social Media communications, AI-based Chatbots, Live Chat bots, Order Processing with Inbound and Outbound calls, IVR, 24x7, 365days Call Centre (Voice + Omni channels), Customer Service, Invoice and payment processing, Claim Management, return order Management, Order Tracking & Fulfilment, Overseeing Customer Loyalty Programs.
We support the Regional and International Logistics industry with a competitive cost for offshore & Onshore resources for your back-office administration tasks. We provide a wide range of back-office support services to logistics companies like Loading, Dispatching, Invoice Processing, Freight Real-time Monitoring, Data Management, AI-based Chatbots,24x7, 365days Call centers (Voice + Omni channels). We can add value to your business by streamlining your logistics processes. We offer accuracy, quality to improve your rating.
We support the Food delivery industry by enhancing the credibility of their business by engaging the relevant audience to their business, entertaining their queries, and giving them services 24x7, 365days. Our teams are equipped with experts from the food industry and the best business strategists from the market. We provide services related to Voice, Text, AI-based Chatbots, email, Mobile App and Social Media Communications, Customer Support, Payment inquiries, Adjustments, Sales/New client onboarding, Delivery staff support payouts and adjustments, Bi-lingual and multi-lingual Call Centre.
We support the banking and financial services industry to transform their Banking Operations from reactive to proactive by moving to a digitally enabled operating model that helps you to ensure business sustainability, Deliver Resilient and High-Quality services, Accelerate Ingenuity, Optimize the Workforce. We are providing E-KYC & AVCV, Payment Services, Compliance Services (DMS), IVR, AI-based Chatbots & 24x7, 365days Call Centre (Voice + Omni channels).
We support the insurance sector in the current challenging market, to provide the best-in-class service in the competitive landscape. We can strategically assess your organizational resources and adopt an innovative approach which only improves business operations, but also grows faster than your competitors. We provide services related to Tele-Sales & Lead Generation, Claims Management, Premium collection, Policy delivery, IVR, AI-based Chatbots & 24x7, 365 days Call Centre (Voice + Omni channels).
We support the retail industry in building and establishing strong positive relationships with customers for their business success. Our team can help you towards this target. We provide top-quality solutions and flexible support for all consumer goods mix sectors including food & beverage, cosmetics, electronics, clothing, and household goods. We provide Billing systems, ERP Management, Product Data Entry, Catalog Management, Product Information Management, Order Management Services, Invoice processing, IVR, AI-based Chatbots & 24x7, 365days Call Centre (Voice + Omni channels).
We support the telecom industry by providing a comprehensive Contact Centre Solution for telco customers—helping them create remarkable customer experiences, reduce costs, innovate with new technology and operate against the most stringent security standards. We provide Call Centre Management i.e., IVR, AI-based Chatbots, 24x7, 365days Call Centre (Voice + Omni channels), QRC management, VAS selling/upselling, KYC & AVCV & Payment Collections.
We support FinTech companies by providing Customer support solutions to optimize their cost and customer retention techniques by adopting the digital wave. We help you to automate processes and transform payments systems to create a less complex environment. Our industry focused BPO services can get you started. We provide Call center management i.e., IVR, AI-based Chatbots, 24x7, 365days Call Centre (Voice + Omni channels).
We support the Health Care sector by helping them Outsource non-core work and let them focus on their core competencies. Outsourcing services like medical billing and marketing services help healthcare providers solely focus on what they do best — treating their patients effectively, we provide services related to Medical Coding and Billing, Claims Processing, Data entry services, Tests and Lab reports, Prescriptions and drug inventory, Patient Insurance details, Hospital Records Data Entry, IVR, AI-based Chatbots& 24x7, 365days Call Centre (Voice + Omni channels).
We support to do End-Customers sensitive information that needs to be captured and stored correctly. We help our clients with validated and verified end-customers data and ensure there is no information mismatch. We help in protecting your customers' sensitive information through voice biometric identity verification. With customer authentication via “voiceprints”, we offer a 100% safe multi-factor identity authentication solution that enhances something you know (a PIN or password) with something you are (your unique voice). We enable online verification with direct authorization from the organizations resulting in reduced TAT and paperwork. We provide Call center management i.e., IVR, AI-based Chatbots, 24x7, 365days Call Centre (Voice + Omni channels).
We Support improving customer management it is important to replace intelligent guesswork with proof and certainty. We use data and analytics to develop comprehensive insight and predict what when, how, and why customers are going to buy. We offer actionable data on a customer's intent to achieve a competitive advantage. Our agents can quickly identify a customer's needs, wants, and expectations and gauge how to best address any issues. With keyword spotting and predictive analysis, we help businesses analyze audio data, detect things like emotion, tone, and stress in a customer's voice; the reason for the call; satisfaction; the products mentioned; and surface information from 100% of our business phone calls. We help improve the call center experience for customers and provide valuable insights for organizations. We are an empowering Data Analytics-Driven Digital BPO.
We support Government and NGO sectors to achieve public service transformation through processes, operations efficiency, and effectiveness of public functions. With our comprehensive BPO service offering, government agencies can benefit from it. We provide services related to Electronic Communications Services, Citizen Utility Services, Online System for Complaint Handling, Helpline Services, Inbound calls, Outbound calls, Health Helpline, Medical Advice IVR, AI-based Chatbots & 24x7, 365days Call Centre (Voice + Omni channels).
