To strengthen customer service processes and meet customer’s needs; reliable, resilient infrastructure coupled with a cloud-based multichannel software platform is desired. We can integrate to a customer's platform or we can deliver service using a cloud-based multichannel contact centre provided by our technology partners.
We have experience in handling various Contact centre technologies.
Access to the right information about end-customers helps to serve them better. In addition, employees productivity increases with the usage of tools and applications. Our applications and tools helps us to serve customers better.
Understand what customers want to do, design personal and memorable customer experiences and use that knowledge to offer seamless customer service, irrespective of channel or device.
We help create continuity across customer journey with real-time, contextual insights over any channel and help achieve cost savings with increased productivity and higher first contact resolution.
We offer your customers choice and convenience. We help you setup and run non voice channel customer services - be it chat, social media, messaging, mobile or email while maintaining a high quality of customer service across these channels.
We support our clients to setup and run other non voice channel customer services be it email, chat, instant messaging or social media depending on what is considered prime by your customers as means of communication.
We are enabling businesses to deliver truly personalized experiences by intelligently and dynamically routing calls with the IVR.
Our agents use chat technology to communicate instantaneously both externally an+S25d internally through proactive chat, reactive chat, internal instant messaging, collaborative browsing, click-to-talk and customer service chat.
We have Instant messaging CRM tools that allow our agents to serve customers interactively through WhatsApp, FaceBook Messenger or Viber.
Customers expect quick responses to simple questions and 24/7 support. Our Technology platform is enabled with BOT capabilities with multi-channel integrations that can handle initial interaction with customers.
Leveraging Artificial Intelligence(AI) & Machine learning our chatbots tackle general communications tasks leaving more time for our agents to truly deliver exceptional service to their customers for high-touch interactions.