Our Vision is to transform the way Our client operate

Bringing the best to our clients requires collaboration as one company.

We are committed to the highest standards of excellence across all aspects of our business.

Contact centre Services

What can we do for you

Offering an exceptional customer service not only results in customer loyalty but also generates additional revenue from the same customer. Our strategies have helped organizations to achieve more than substantial sales with same & new customers.

  • Customer Onboarding
  • Data Validation Services
  • Back Office Services
  • Email Support services
  • Social Media Support Services
  • Sales
  • Collection
  • Retention

Services

Customer Onboarding

Yellow Stone specializes in maximizing the sales potential of service calls by focusing and prioritizing on end-customer's need. We use analytics and intelligent decision making tools to make solution oriented sales.
By turning problem-oriented customer conversations into solution oriented sales we open up this untapped route of growth for your organization.

Collection

With industry specific process management, a global talented workforce and insights and analytics we have developed a unique approach to collections be it early stage, late stage or recovery stage. We also offer phone based collection and recovery services.
We help organizations in diminishing revenue loss while maintaining high compliance standards and compelling customer experience across platforms.

Back Office Services

Calls, Complaints or Requests that remain unresolved at the Front Office are addressed by our Service Recovery Team. Our experts address unresolved complaints and requests by close looping till issue resolution including complaints received through Social Media , email and phone.

Email Support Services

Our Email Customer Support provides resolution for customer queries, complaints or requests via emails etc.( non-voice). Many customers prefer to contact companies via emails as they prefer written communication over voice calls. We provide complete email support from problem identification to resolution and close looping. .

Social Media Support Services

Our 24x7 ‘Socially Engaged’ experts are trained to support social media interactions and resolving customer issues across social media platforms, in multiple languages, in real-time resulting in quick resolution and improved customer satisfaction.

Sales

Tele Sales has been a very effective channel of increasing sales revenues for organizations. By optimizing email, webchat and online self-service tools, we empower businesses to optimize the most effective sales solutions.
We have been generating substantial Tele Sales or Outbound revenues for our clients. Our clients rely on our evolved Tele Sales programs to drive revenue generation from time to time.



Data Validation Services

Data Entry or update of new and existing customers is a important but resource intensive activity and distraction from core business goals for an organization. Our data entry experts verify or edit data as it is entered. Our data validation services ensure that data complies with specifications and quality benchmarks. Our experts enable organizations with a clear, succinct and precise database to help them promote their product or service to potential customers.
YellowStone team has more than 10 years' experience in delivering high quality outsourced data cleansing and data validation services.

Retention

To manage customers it is essential to measure their experiences at definite intervals across platforms. Digital channels combined with analytics have empowered us to design customer retention strategies and offer support, customer loyalty and retention solutions for organizations.
We have been able to bring down churn significantly and increase Retention through our well laid out Retention strategies.

Enterprise Solution

Enterprises Solutions

We help organizations focus on their core businesses by offering tailor made solutions for industries.

  • Business Process Outsourcing
  • Human Resource Process Outsourcing
  • Document Management Services
  • Technical & Non-Technical Manpower Outsourcing
  • CSAT Surveys

Solutions

Business Process Outsourcing

We are the leading Business Process Management (BPM) / Business Processing Outsourcing (BPO) company.

Human Resource Process
Outsourcing

We offer services including Benefits Administration, Time and Attendance Management, Talent Management, Payroll, Compensation, Recruitment & Training Support, Workforce Administration, Retirement and Transition and Help Desk services.
We currently offer HRO services in Myanmar.

Document Management Services

We offer document management services including check-in/check-out and locking, Version control, Roll-back, Audit trail,Annotation and Stamps,Storage location Security and access control audit trails. In addition we offer physical DMS as a service. This includes physically collecting the documents for designated locations, data entry and validation and documents warehousing



Technical & Non-Technical Manpower Outsourcing

Manpower Outsourcing allows organizations to focus on their respective business goals while the manpower staffing provider recruits, supplies and manages the staff for them. We provide Manpower Outsourcing solution to organizations with multi location operations.
We have a proven skill set of re-badging employees in large numbers with 100% success

CSAT surveys

We help organizations to gauge the loyalty of customer relationships through Net Promoter Score (NPS). Yellow Stone assists organizations in increasing the NPS Score through various services like:
meeting the service levels at CC,
ensuring fast and efficient accessibility ,
providing First Time Resolution,
reducing the number of complaints by effective
service recovery,
reducing number of repeats,
capturing instant customer feedback on calls or
through SMS surveys

Business Consulting for Myanmar

Business Consulting for Myanmar

  • Consultancy to setup new business
  • Company Incorporation
  • Compliance
  • Skill Manpower Hiring
  • Process Management
  • Payroll Management

Manpower ( IT & Non IT )

Non IT Experts ( Domestic & Expats )

  • Business Head
  • Operations Manager/Sr. Manager
  • Finance Manager/Sr. Manager
  • Process Manager

IT Experts ( Expats )

  • Microsoft
  • Oracle
  • MuleSoft
  • .NET
  • iOS
  • Android
  • Network
  • Developers