Consistent high quality performance assures clients that their business processes are in safe and trusted hands – thus delivering Customer Satisfaction. Integrity plays an Important role in building long term relationships amongst all stakeholders like customers, investors, employees, society at large and Government of the country we operate in. We always evaluate all our actions from the space of ‘Fairness to All’ - customers, employees, vendors and society, this builds trust in the brand.
We understand the role of transparency in creating ‘Reliability’ in our services and our brand. What comes first is Communication. Honest Communication – timely and accurate communication & reporting help our clients plan their business operations effectively and manage business exigencies, thus making it a Scalable and Sustainable outsourcing Partnership.
In this globalised and diverse world, we understand that innovation is possible only through Collaboration – with clients, employees, investors, vendor partners, governments and society at large. We have talent coming from diverse socio-economic background and multiple competencies. Appreciation and Respect for all are the basic tenets that help us deliver a consistently strong performance. We Celebrate success of each other and enjoy the journey of growth thus creating Happy Employees. This in turn contributes to value creation for all stakeholders.
Mayur brings with him 26 years of leadership experience in managing large business services companies and creating value for clients and investors.
Before joining Yellowstone, he was heading Innovsource Services, a manpower outsourcing company in India with over 70,000 outsourced staff serving 300 clients.
During his earlier stint he managed a large International BPO & KPO business with clients in BFSI and Telecom from US, UK and Europe with team strength of 2000 people spread across multiple centers.
He has been associated with various industry associations like Indian Staffing Federation. He has moderated panel discussions on variety of subjects concerning industry issues and business growth.
He has hosted 4 Economic Times Knowledge Forums related to staffing business in India.
Yadvinder Singh has over 20 years’ experience and excellent track record of working with multinational organizations. He has extensive experience and expertise in BPO Setup Strategy, Operations & Client Engagement.
He heads our business operations based out of Myanmar and plays a leadership role in developing our presence across the South East Asia region – Myanmar, Vietnam, Laos, Cambodia and Thailand.
Prior to Yellow Stone, Yadvinder was CEO of Mascon International Business Services (MIBS) Myanmar, where he successfully transformed the company’s go-to-market strategy, brand and balance sheet.
His leadership resulted in the organization’s recognition Fastest Growing Company in Myanmar Market. He has worked across a variety of leadership, Operations & business development roles at ISON BPO, Myanmar, working with major telecom clients having Global footprint.
Olga Semenyuk has extensive experience of working with reputed Multinational Companies in Europe in the field of Telecom, Insurance and Online Sales. She was associated with leading Telecom brand (MTS), Insurance company (AXA Insurance), Online brand Baby-sleep.ru as Call Center Expert and in People Engagement function for over 10 years.
At Yellowstone she heads our Customer Experience, Corporate Communication and Public Relations function. She will be responsible for capturing Voice of Customer and translating it into Design thinking, brand management, people development and performance management to create complete alignment and synergy with Customer needs.
She will create deep engagement with Customers, Industry bodies, Government and lead Yellowstone business growth plans by designing innovative strategies & solutions as expected of a World Class Business Services company and a responsible Corporate Citizen of Myanmar.
Vinod is the young millennial CFO and a star Chartered accountant on the Yellowstone team, having worked with clients like ICICI, Titan and Container Corporation of India etc., earlier.
He cleared his ICFAI in the very first attempt and always wanted to explore emerging market as an opportunity to learn and grow respectively. He has experiences across domain as varied as BFSI, Logistics and Retail.
Before Yellowstone, Vinod had worked with Hoya Surgical Optics, Singapore for over 6 years and has travelled extensively within India as part of his job profile.
He brings with him a clear and fresh perspective to the financial table, ensuring his personal and the organizational growth trajectory.
Kishor brings with him exemplary telecom and IT infrastructure management expertise of over 20+ years.
Before Yellowstone, he was responsible for setting up the entire ground up hardware and software infrastructure for Telenor IT rollout. He was also responsible for major contact center rollout projects in INDIA and IT transformation projects for Airtel, Sri Lanka.
His vast experience in setting up and managing complex technology deployment, data center operations and IT service delivery functions across the length and breadth of India had enabled him to work and interact and partner directly with top of the line providers like Avaya, Cisco, Nortel , Microsoft and Amazon to name a few. He is a certified Lean Six Sigma Black belt holder and is a Prince2 Practitioner
Manoj brings with him over 25 years of overall Operations & Solutions Delivery experience with key domain expertise in International BPO, KPO and Digital Marketing Solutions across various verticals.
Before joining Yellowstone, he was heading the Global Solutions Delivery for EBS Interactive; an award winning Interactive agency, with clients across the Americas, EU and India. He brings with him rich Digital Marketing and customer life cycle management experience with key focus on lean management processes, combined with technology.
He blogs across consumer focused industry segments and anchors a non profit marketing/training incubator named thinkRadical™ for training digital humanists, tech research geeks & entrepreneurs in Mumbai, helping mould the next generation to break free from the pedagogic way of digital learning & thinking.
He is also a guest columnist for leading business journals and dailies in India including the Economic Times & the Financial Express and the Blaze in NY, USA.
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